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K. T. I. Sdn Bhd

Construction

Permanent

MYR 1,800.00 - 2,000.00

What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
Troubleshooting and resolving customer issues, escalating complex cases to the appropriate team or supervisor when necessary
Maintaining accurate records of customer interactions and updating customer information in the company's database
Providing feedback and suggestions to the management team to improve customer service processes and policies
Actively participating in team meetings and training sessions to continuously improve customer service skills
Adhering to company policies, procedures, and industry regulations to ensure compliance

What we're looking for
1-2 years of experience in a customer service environment, preferably within the property development industry
Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
Problem-solving skills and the ability to think critically to resolve customer issues
Willing to work on-site, attend handover sessions, and support defect inspections
Excellent time management and multitasking abilities
A friendly, patient, and customer-focused approach